General terms and conditions of business

  1. Order and conclusion of contract
    You have selected the products you want and would like to order from the shop. You can correct all entries until you submit your order. Only send your order to SFERICS® once you have checked your details on the last order page. After submitting your order, you will receive an individual email with your personal order confirmation. In addition, you will find all further information about the payment processing and delivery in this email. The goods are ordered by submitting the completed order form online. The order is accepted (conclusion of contract) when the goods are dispatched after we have checked your order and paid.
  2. Payment and delivery
    Payment is due immediately upon ordering. The SFERICS® online shop offers various payment options, some of which may include an additional fee. We only accept payments in euros. With the exception of "payment in advance", goods are usually dispatched within 24 hours on working days. If the goods cannot be delivered in full, we will inform you immediately and reserve the right to make partial deliveries or reduce quantities. Any delays in delivery by SFERICS® do not entitle you to claims for damages. If you decide to have the goods delivered using a delivery authorization, you accept the additional terms and conditions of a delivery authorization ( https://www.post.at/i/c/agb-online-services ).
  3. Purchaser and recipient as clients
    For orders with delivery to third parties (e.g. as a gift recipient), the customer is considered the client. If the delivery is made to third parties for their benefit or if the recipient of the delivery is enriched in some other way by taking possession and further using the delivery, the customer and the recipient of the delivery are jointly considered the client. By placing such an order, the customer tacitly assures that the recipient of the delivery has given his consent to this.
  4. Payment by invoice and financing
    In cooperation with Klarna Bank AB (publ) , Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:
    1. Invoice: The payment period is [30] days from dispatch of the goods/ticket/or, in the case of other services, from the provision of the service. The complete invoice terms and conditions for the countries in which this payment method is available can be found here: Germany and Austria .
    2. Installment purchase: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments under the conditions specified in the checkout. The installment payment is due at the end of each month after Klarna sends you a monthly invoice. Further information on installment purchase, including the general terms and conditions and the European standard information for consumer credit for the countries in which this payment method is available, can be found here (only available in the countries specified): Germany and Austria .
    3. Direct debit: Available in Germany and Austria. The debit will be made after the goods have been dispatched. You will be informed of the time by email.
    4. Credit card (Visa/Mastercard): Available in Germany. The debit will be made after the goods or tickets have been dispatched / the service is available or, in the case of a subscription, according to the communicated times.
    5. The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we pass your data on to Klarna as part of the purchase initiation and processing of the purchase contract for the purpose of address and credit checks. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. You can find further information and Klarna's terms of use here . You can find general information about Klarna here . Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations .

  5. Intra-Community supplies B2B
    Registered European companies with a UID (VAT identification number) have the option of ordering products VAT-free as an intra-community delivery. To do this, use the “UID number” field on the checkout page. After entering your UID number, we carry out the legally required live check via the EU’s VAT ID check cloud service. If confirmed, the order is converted to tax-free before the payment process. A subsequent correction of the order to an intra-community delivery is possible, but very time-consuming. The processing costs incurred are charged at € 20 excl. VAT and are already taken into account in the refund amount.
  6. Shipping costs for delivery
    The final shipping costs for deliveries within Germany and abroad will be displayed in the shop after you enter the shipping address before completing your order. You can check the shipping costs here in advance.
  7. Right of withdrawal / cancellation policy
     See detailed cancellation policy .
  8. Complaints
    The recipient must immediately check the goods received for completeness, damage and correctness. If there is clearly visible damage to the package, this must be done immediately when the package is received and in the presence of the parcel driver or parcel shop employee and must be documented with a photo. Furthermore, transport damage (which was not visible on the package itself) must also be documented with a photo after unpacking. Packages that have not been received must be reported within 15 working days of the package being sent in order to enable the transport company to track the package. The customer will receive the tracking link for package tracking together with the PDF invoice by email. We accept returned goods that have been complained about within 14 days of delivery. Please state the reason for the complaint in writing by email.
  9. Automatic cancellation / return
    In the event of a cancellation, we ask you to return the goods to us. The customer is responsible for the return costs. Commissions and fees to the payment service provider selected by the customer , which are not refunded to us, are borne by the customer. A return without postage will not be accepted and these return fees are borne by the customer. We use a parcel service that can be tracked with a tracking link and cover the additional costs incurred for the customer. With this parcel notification service, the customer has the option of redirecting the parcel until shortly before delivery and thus making the delivery as easy as possible for the parcel service. Despite all the supporting systems, doorstep deliveries are not a binding part of the contract fulfillment of an order. Automatic returns are equivalent to a cancellation and are processed in the same way. Automatic returns include:
    • non-acceptance of the order/delivery, or
    • no deliverability by the commissioned parcel service, or
    • No collection of the goods from the parcel shop (if available) despite corresponding information from the parcel service or parcel tracking link. (Explanation: we require the commissioned parcel service to carry out a doorstep delivery. However, due to challenging, aggravating issues with parcel delivery, this doorstep delivery can no longer be guaranteed today (e.g. driving bans, no-stopping zones, traffic, staff shortages, etc.) and therefore the customer confirms with the order that they are willing to collect the parcel from the parcel service's parcel shop).
  10. Offer and prices
    All offers at SFERICS® are non-binding and subject to change. Since the shop's offer is revised at regular intervals, the prices listed at the time of the order apply. All previous price information becomes invalid when the shop's inventory or an article is updated. For deliveries abroad, any customs duties and/or taxes that may arise must be borne by the customer.
  11. Retention of title
     The goods remain our property until full payment has been made by the customer.
  12. Liability
     We accept no liability for errors or technical problems that may arise on the Internet. Austrian law applies.
  13. Liability for content
     The information on this website is for general information purposes only and is non-binding.
  14. Disclaimer for content of linked pages
     This website contains various links to other manufacturers' websites, etc. on the Internet. We expressly emphasize that we have no influence on the content and design of the linked pages. We therefore cannot guarantee that the information provided there is up-to-date, correct or complete. We expressly distance ourselves from all content on these pages. This declaration applies to all links to external websites on our website and all content on these pages to which the links lead.
  15. Image rights
    All image rights for images in the shop are held by Webdeals Shops GmbH. Use without our express consent is not permitted.
  16. Privacy & Confidentiality Statement
     See our privacy policy according to GDPR .
  17. Severability Clause / Miscellaneous
     The invalidity of individual provisions of these general terms and conditions or of the purchase contract does not affect the validity of the remaining provisions. The statutory regulation shall take the place of the invalid provision.